3yok Privacy Policy – How We Protect Your Data

01. Introduction

This Privacy Policy applies to all users of the 3yok platform, including anyone who visits the website, registers an account, makes a deposit in PKR, places a bet, plays casino games or slots, or contacts our support team. By using 3yok, you consent to the practices described in this policy.

3yok operates as an online gaming and sports betting platform designed specifically for Pakistan players. We collect and process personal information only for legitimate purposes connected to running the platform, processing transactions, verifying identities, and providing customer support. We do not collect data for its own sake, and we do not sell your personal information to anyone.

If you have questions about anything in this policy, you can reach the support team via the contact details at the bottom of this page.

02. Data We Collect

The information we collect falls into a few clear categories depending on how you interact with the platform:

Category	Examples	When Collected
Identity Data	Full name, date of birth, CNIC number, scanned ID documents	During registration and verification
Contact Data	Mobile number, email address, city of residence	During registration or account update
Financial Data	JazzCash/Easypaisa account reference, bank account details, transaction amounts in PKR	During deposit and withdrawal requests
Usage Data	Login history, pages visited, betting history, game sessions, device type, browser	Automatically during platform use
Technical Data	IP address, session tokens, cookie identifiers, device fingerprint	Automatically on each visit
Communications Data	Support chat transcripts, emails sent to support, complaint records	When you contact us

We do not collect sensitive data categories such as biometric information, health records, or political opinions. We only request documents that are directly necessary for identity verification and fraud prevention.

03. How We Use Your Data

Every piece of data we hold serves a specific purpose. Here is how your information is used in practice:

• Account management: Your identity and contact details are used to create, maintain, and secure your 3yok account. This includes sending login alerts, account confirmations, and important platform notifications.
• Processing transactions: Financial data is required to process PKR deposits via JazzCash, Easypaisa, Raast, and Bank Transfer, and to send withdrawal amounts back to your registered payment method.
• Identity verification: We verify your identity to comply with our own platform integrity standards. Verification helps prevent fraud, underage access, and multi-accounting.
• Customer support: When you contact us, your account details and communication history allow us to respond accurately and resolve issues efficiently.
• Platform improvement: Aggregated usage data helps us understand which games, sports markets, and features are most useful so we can improve the platform over time.
• Responsible gaming: Betting history and session data can be used to flag unusual patterns and offer responsible gaming tools where appropriate.
• Fraud and security: IP addresses, device data, and login activity are monitored to detect and prevent fraudulent access and account takeovers.
• Promotions: With your consent, contact information may be used to let you know about relevant bonuses, cricket promotions, or PSL seasonal offers.

04. Payments & Financial Verification

Because 3yok processes real-money transactions in Pakistani Rupees, financial data handling is taken particularly seriously. When you deposit using JazzCash, Easypaisa, Raast, a bank transfer, or a card, relevant transaction reference data is stored for reconciliation, dispute resolution, and fraud prevention purposes.

We do not store full card numbers or full banking credentials on our servers. Payment processing is handled through secure payment gateways that operate under their own security standards. 3yok only retains the transaction references, amounts, and timestamps needed to maintain your account balance and process withdrawal requests.

Verification documents — such as a CNIC copy — are stored securely and accessed only by authorised personnel carrying out identity checks. These documents are not shared with third parties except where required for fraud investigation or legal compliance.

05. Cookies & Tracking Technologies

3yok uses cookies and similar technologies to keep the platform running properly and to understand how players use it. Cookies are small text files stored on your device by your browser when you visit the site.

The types of cookies used on 3yok include:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in, security tokens, and preference settings. The platform cannot operate without these.
• Analytics cookies: Used to track page visits, session durations, and navigation patterns in aggregate. This data is anonymised and used purely to improve the platform experience.
• Functional cookies: Remember your preferences such as language, display settings, and last-used payment method to make your experience smoother.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling essential cookies will affect your ability to log in and use the platform normally.

06. Sharing Your Data

3yok does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your data may be shared only in the following specific circumstances:

• Payment processors: Transaction data is shared with payment service providers such as JazzCash, Easypaisa, and banking partners solely to process your deposits and withdrawals.
• Identity verification services: Where we use a third-party verification tool to confirm document authenticity, your submitted documents may be processed by that service under strict confidentiality terms.
• Platform infrastructure providers: Cloud hosting, database, and security services that power the platform operate under data processing agreements and access only what is technically necessary.
• Legal and compliance requirements: Where we are legally required to disclose information — for example, in response to a court order or investigation — we will comply with that obligation. We will notify you where legally permitted to do so.

In all cases, data sharing is limited to the minimum necessary for the stated purpose. Third parties who handle your data on our behalf are contractually bound to protect it and use it only for the purpose for which it was shared.

07. Data Security

3yok uses industry-standard security practices to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption on all data transmitted between your browser and our servers.
• Encrypted storage of sensitive account and financial data.
• Access controls that restrict which staff members can view personal data, based on job function.
• Regular security reviews and monitoring for unusual access patterns.
• Two-factor authentication options available to players for additional account security.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong password, do not share your login credentials, and contact support immediately if you suspect your account has been accessed without your permission.

08. Data Retention

We keep your personal data for as long as your account is active and for a reasonable period afterwards. Specifically:

• Account and identity data is retained for the duration of your account and for a period following closure to meet internal audit and fraud review requirements.
• Financial transaction records are retained for an extended period to support dispute resolution and reconciliation processes.
• Support communications are kept for a period sufficient to allow follow-up on unresolved issues.
• Usage and analytics data is stored in aggregated, anonymised form and may be retained indefinitely for platform improvement purposes.

When data is no longer required, it is securely deleted or anonymised so it can no longer be linked back to you as an individual.

09. Your Rights Over Your Data

As a 3yok account holder, you have the following rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you at any time.
• Correction: If any information we hold is inaccurate or out of date, you can request that it be corrected. You can update basic contact details directly in your account settings.
• Deletion: You can request that your personal data be deleted. Please note that we may be unable to delete certain data where we have a legitimate reason to retain it, such as financial records needed for auditing.
• Restriction: You can ask us to restrict processing of your data in certain circumstances — for example, while a correction request is being reviewed.
• Objection: You can object to your data being used for direct marketing or promotional communications at any time.
• Portability: You can request that your data be provided to you in a structured, commonly used format where technically feasible.

To exercise any of these rights, contact the 3yok support team with your account details and a clear description of your request. We will respond within a reasonable timeframe and without charge for standard requests.

10. Minors

3yok is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you believe that a minor has registered an account or provided us with personal data, please contact support immediately so the account can be reviewed and closed. We take underage access seriously and will act on credible reports without delay.

11. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in how the platform operates, new features, or updated data handling practices. When material changes are made, the revised policy will be published on this page with an updated effective date. We recommend reviewing this page periodically. Your continued use of 3yok after a policy update constitutes your acceptance of the revised terms.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, how your data is handled, or want to exercise any of your data rights, please get in touch with the 3yok support team. We are here to give you clear, straightforward answers.